2012-05-10 15:03:03 continues its growth as Aleva Stores adds McDavid to its inventory.

McDavid’s roots trace back to 1969 when Dr. Robert F. McDavid designed and developed what was to become the first widely used lateral...

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Return Policy


Products that are new and in their original, sealed packaging may be returned for up to 180 days following the original purchase date.  Returns received after 30 days from original purchase date will be refunded as store credit. 


Products that have been opened, worn or that are not in their original packaging are eligible for store credit only and may only be returned within the first 30 days following purchase. Due to federal health regulations, worn product must be laundered prior to returning.


Exchanges: Please contact our customer service team to place a new order for the product you desire and to obtain a return merchandise authorization (RMA) number to ship your product back for a refund.  Upon receipt of the returned product, we will issue a refund to the form of payment used at the time of purchase.


How to return? If your order qualifies for return, please call or email our customer service team at with a reason for the return and your requested course of action in order to obtain an RMA number and prepaid SmartLabel®.  A $6.95 fee will be deducted from your refund for use of the prepaid label.  If you choose to ship it via other means, please be sure to use a traceable, insured method to ensure arrival to our facility.  If using your own label, please note your RMA# on the outside and inside of your package before sending it back.  If using a prepaid SmartLabel®, simply apply the label to the package and return it to: Aleva Stores, Attn: Returns/Exchanges, 1840 Enterprise Drive, Rochester Hills, MI 48309.  Please allow 2-3 weeks for processing. 


Note: Qualifying orders returned without prior authorization will be subject to a 25% restocking fee.  Any applicable shipping and order processing charges will be deducted from the refund.  This includes a $6.95 return label fee, if used.  If the return is a result of an incorrect shipment or product defect, we will provide a return label free of charge.   Prices on exchanges will be based on the website price at the time the exchange was requested.   This policy is subject to change without prior notice.